Why is my Apple Health activity missing?

Data syncs happen approximately every 4-6 hours and can take up to 24 hours to appear on your account. If you don’t see your recent activity data, check back in a few hours. 

Also check to see that Evidation is an enabled source in the Health app. To do this, go to the Apple Health app on your mobile device, tap “Sources” at the bottom of the screen, tap “Evidation,” then turn on any categories you'd like to allow Evidation access to. 

If they’re already enabled, disable all categories and enable them again. 

Still having trouble? 

Check the "Apps" screen to make sure the Apple Health app is still connected and synced. If this doesn’t fix the problem, we suggest disconnecting and reconnecting Apple Health from Evidation. 

Also, check that both your mobile device and Apple Health app have the latest software version. 

If you continue to have problems, please send us more information here with screenshots of your missing Apple Health activities, if possible. We're happy to help.

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