Why is my Fitbit activity missing?

Data syncs happen approximately every 4-6 hours and can take up to 24 hours to appear on your account. If you don’t see your recent activity data, check back in a few hours. 

Has it been more than 24 hours? 

Check the “Apps” screen to make sure the Fitbit app is still connected and synced. If this doesn’t fix the problem, we suggest disconnecting and reconnecting the Fitbit app from Evidation. 

Also, check that both your mobile device and Fitbit app are running the latest software version. 

If you continue to have problems, please send us more information here with screenshots of your missing Fitbit activities, if possible. We're happy to help.

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